1. Your booking

1.1. We reserve the right to accept or decline bookings entirely at our discretion.

1.2. Your contract with Dorset Glamping Fields Ltd begins when you make your booking and receive a confirmation. Your contract with us will be on the terms set out in these terms and conditions.

1.3. All bookings are formally confirmed when you pay the deposit. At the time of booking, full payment is due for bookings made within 7 days.

1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.

1.5. Children under the age of 18 must be accompanied by an adult. 

1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.

2. Paying for your Accommodation

2.1 You must pay us the deposit at the time of booking with payment in full / or the balance is due 7 days prior to arrival.

2.2 All payments are processed online via our partner Stripe via their secure payment process. nb. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe use the best-in-class security tools and practices to maintain a high level of security. www.stripe.com

2.2.1 Additional items requested onsite to be paid in cash at the glamping site.

2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended, we will communicate with you.

3. Pricing the Accommodation

3.1. We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check the Book Now section of our website. We will confirm the price of your Accommodation at the time you make your booking.

4. If you want to cancel your booking

4.1. Your Accommodation booking is a contract for the provision of glamping leisure services on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.

4.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out in Section 4.3 below.

4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:

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4.4. If you cancel your booking after the booking start date, we are unable to issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.

5. Changes to Your Booking

5.1. If you want to change any detail of your confirmed booking you must let us know by email (bookings@dorsetglampingfields.com) as soon as possible. This includes details such as the number of pitches and the number of guests. You are welcome to call us 07931440340 following your written confirmation has been sent.

5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.

5.3. If we do change your booking, you will be charged an administration fee of £20 to cover the costs we incur in making the change to your booking. You must also pay any additional accommodation costs due as a result of the change – we will confirm or discuss the amount of any additional accommodation costs due. If your accommodation costs are lower as a result of the change, we’ll refund you the difference at the time we change your booking, after deducting the administration fee referred to above.

6. If we need to change or cancel your booking

6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:

6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or

6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the accommodation becomes inaccessible or due to Severe Weather Conditions & Warnings.

6.2. If we do need to change or cancel your booking for the reason set out, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.

6.3. If we do need to change or cancel your booking for the reasons set out we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation, please refer to your holiday insurance policy cover.

6.4. If we do need to change or cancel your booking in line with above because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the ‘best match’ offered alternative, the booking will be deemed cancelled and fees are charged accordingly with above 4.3.

6.5. It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation, property losses and injuries during your stay. 

7. Special Requests

7.1. Special requests must be requested at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.

8. Group Bookings

8.1. Group bookings can only be accepted with prior discussion and agreement with Dorset Glamping Fields Ltd.  This includes bookings for all groups, including large family or friend groups, must be notified to us and approved by us at the time of booking. We are a boutique / small family site and are not suitable for stag, hen, weddings or large birthday parties UNLESS you hire all accommodation for the duration of your stay. If you want to use the Site for such a group, you must contact us and tell us prior to booking and obtain our prior agreement to any such so that we can consider providing the best glamping experience for you and our other booked guests.

8.2. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise “Our right to evict”.